Returns, Refunds & Exchanges

You have 15 days after reception of your order to contact me by text (530) 303-7843‬ or by email melanie@melaniesaucier.com

Each order is a custom work of art printed just for you. As such, I do not accept returns or exchanges. Unless they come to you damaged, or I made a mistake versus what you ordered.

Shipping Damage

My vendors do their utmost to ensure that your prints are packaged carefully and arrive safely at their destination.

If your items arrived damaged, please keep all packaging and contents and contact me with your order number for further instructions. If possible, please include a photo showing the problem on the product as well as the shipping packaging. I will do whatever I can to get a replacement out the door as soon as possible. 

Remakes

I take pride in the work I do, and I choose my third-party vendors with care. If you are not satisfied with your order, please contact me with your order number and as much information about how I can improve your experience as much as possible.

Order Changes and Cancellations

If your order is currently in production and has not yet been shipped, I can sometimes make changes. Please reach out to me.

Digital items

Digital items aren't eligible for returns or exchanges because of the nature of these items.